Support
Whatever hour you need us
Open a request and you'll get a reference number. For an outage, choose the critical priority and it goes straight to the on-call engineer.
Round-the-clock monitoring, with a real engineer behind the device
ARG-4F81C2CriticalOperate plan
Database server not responding
- Request logged
- On-call engineer paged
- First reply: reading the logs
- Service restored
First reply in 4 minutesCommitment: under 5 minutes
Service levels
How long you'll wait
- Critical< 5 minutesFull service outage or an active security incident.
- High< 30 minutesSerious degradation of part of the service, short of a full outage.
- Normal< 2 hoursTechnical questions, configuration changes and change requests.
- Low< 1 working dayDevelopment requests, documentation and non-urgent improvements.
These are the Operate plan service levels. On the other plans we answer in business hours, and the times are on the pricing page.
Open a support request
You'll receive a reference number once it's submitted.
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